Terms & Conditions

• Airport Transfer — Arrivals, departures, and flight-tracked pickups
• One-Way Ride — Point-to-point urban transportation
• Hourly Chauffeur — Dedicated driver service billed by the hour
• City Trip — Intercity executive travel
• Day Service — Full-day dedicated vehicle and driver

All services are subject to availability, pricing, and the specific terms communicated at the time of booking. White Line reserves the right to modify, suspend, or discontinue any service at any time without prior notice.

3.1 Booking Process

Bookings may be made through our website, our mobile application, or by contacting our concierge team directly. Before you submit a booking, the fare for your selected trip and vehicle is calculated and displayed for your review, and you will be asked to complete payment through our secure payment gateway. We reserve the right to decline any booking request at our sole discretion.

3.2 Advance Booking Requirements

All bookings are made in advance for a scheduled date and time, subject to the following requirements:

• Minimum notice: the requested pickup time must be at least 2 hours from the time you make the booking, for every service type.
• Airport Transfer: a valid flight number is required so that we can track your flight and schedule your pickup.
• Hourly Chauffeur: bookings are made for a 2-hour minimum duration. For longer needs, please choose a Half Day or Full Day booking.
• City Trip: available within Riyadh.
• One-Way Ride (city to city): pickup is from Riyadh, with destinations including Dammam, Al Khobar, Jeddah, Makkah, Madinah, Taif, Al Ahsa, Al Ula, Al Kharj, and Al Qasim.
• Airport Transfers are available at Riyadh, Jeddah, Dammam, and Madinah airports.

All bookings remain subject to vehicle and chauffeur availability.

3.3 Booking Confirmation

After you submit a booking, we will record your request and our team will review it. Your booking is confirmed only when you receive a confirmation from White Line at the email address you provided. Until then, your request is treated as pending. You can follow the status of your booking at any time under My Journeys, where it progresses through Awaiting Driver, Driver Assigned, and Confirmed. If you have not received a confirmation and your pickup time is approaching, please contact us using the details in Section 13.

3.4 When the Service Will Be Provided

Once your booking is confirmed, White Line will provide the service on the date and time and at the pickup location stated in your booking. A chauffeur and vehicle are assigned to your booking by our operations team, and you can follow the progress of your trip under My Journeys as it moves through Driver Assigned, En Route, Driver Arrived, and In Progress. The service ends when you reach your destination or when the booked duration is completed. Additional waiting time, route changes, or extra stops are handled as described in Section 4.1.

3.5 Accuracy of Information

You are responsible for providing accurate and complete information when making a booking, including pickup and drop-off locations, travel dates, passenger count, and any special requirements. White Line shall not be liable for service failures resulting from inaccurate information provided by the user.

3.6 Booking Modifications

Modifications to confirmed bookings must be requested by contacting support. Changes are subject to availability and may result in fare adjustments. White Line will communicate any pricing changes transparently before they are applied.

4.1 Fares

All fares are quoted in the applicable local currency and are inclusive of applicable taxes unless otherwise stated. Quoted fares include standard route charges and, where specified, airport fees and tolls. Waiting time charges, route deviations, or additional stops may result in supplementary charges communicated to the user.

4.2 Payment Methods

White Line accepts payments through approved methods including credit and debit cards, digital wallets, and corporate invoicing for authorized accounts. Accepted payment methods include Visa, Mastercard, mada, and Apple Pay, processed through our secure payment gateway. Payment is due at the time of booking or as otherwise agreed for corporate accounts.

4.3 Corporate & B2B Billing

Approved corporate clients may be issued monthly invoices in accordance with their account agreements. Corporate accounts are subject to credit limits and payment terms outlined in their individual service agreements.

5.1 User Cancellations

Cancellation fees are applied based on notice given before the scheduled pickup time:

• More than 4 hours before pickup — eligible for a 100% full refund.
• 2 to 4 hours before pickup — eligible for a 50% partial refund.
• Less than 2 hours before pickup — no refund (non-refundable notice period).
• No-show or cancellation after the service has started — full fare will be charged.

5.2 White Line Cancellations

In rare circumstances where White Line must cancel a confirmed booking due to operational constraints, force majeure, or safety concerns, we will notify the user as soon as possible and offer either a full refund or rebooking at no additional charge.

5.3 Refunds

Eligible refunds will be processed to the original payment method within 7 business days, subject to the policies of the relevant payment provider. White Line is not responsible for delays caused by third-party payment processors.

• Treat all White Line chauffeurs and staff with dignity and respect
• Not engage in any illegal, abusive, or threatening behavior inside or outside the vehicle
• Not consume alcohol or controlled substances inside the vehicle unless explicitly permitted
• Not smoke or vape inside any White Line vehicle
• Ensure all passengers in your booking comply with these conduct standards
• Compensate White Line for any damage caused to the vehicle by you or your party
• Comply with all applicable laws, regulations, and local ordinances during your journey

White Line reserves the right to terminate a journey and refuse future service to any user who violates these conduct standards.

8.1 Service Disruptions

White Line shall not be liable for delays, cancellations, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, road closures, severe weather, acts of God, or third-party service failures.

8.2 Indirect Damages

To the fullest extent permitted by applicable law, White Line shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including loss of business opportunities, missed flights or appointments, or similar consequential losses.

8.3 Maximum Liability

White Line's total liability to you for any claim arising from or related to our services shall not exceed the amount paid by you for the specific booking giving rise to the claim.

• White Line
• Email: booking@whitelineglobal.com
• Phone: +966 55 073 5956
• Address: Riyadh, Kingdom of Saudi Arabia