Privacy Policy

1.1 Personal Information

When you create an account, make a booking, or otherwise interact with our Services, we may collect:

• Full name
• Email address
• Phone number
• Residential or business address
• Account login and profile information
• Date of birth or other identification information where required for service verification
• Communication preferences
• Information provided when contacting customer support

1.2 Booking and Transportation Information

To provide our chauffeur and transportation services, we may collect information associated with your bookings, including:

• Pickup and drop-off locations
• Pickup and drop-off times
• Travel dates
• Booking history
• Passenger information
• Number of passengers
• Special transportation requests
• Chauffeur or vehicle preferences
• Flight information when provided for airport transfers
• Additional instructions provided during the booking process
• Information relating to ride cancellations, modifications, or disputes

1.3 Location Information

Because White Line provides chauffeur and ride-hailing services, location information is an important part of our Services. Depending on the features you use and the permissions you provide, we may collect precise location information, including:

• Pickup location
• Drop-off location
• Current or approximate device location
• Vehicle location while a ride is in progress
• Route and trip information
• Location information associated with booking and dispatch activities

Location information may be used to match passengers with available chauffeurs, facilitate pickups and drop-offs, monitor active trips, improve routing, provide customer support, and enhance the safety and reliability of our Services. You may be able to control certain location permissions through your device settings. However, disabling location services may affect your ability to use certain features of our Services.

1.4 Payment and Billing Information

When you make a payment for our Services, we may collect information necessary to process and manage your transaction, such as:

• Billing name
• Billing address
• Payment method
• Transaction amount
• Transaction date and time
• Payment status
• Invoice and receipt information

Credit and debit card information may be processed through third-party payment processors and certified payment gateways. White Line does not store complete payment card information on its own systems where such information can be securely processed by our authorized payment providers.

1.5 Corporate and B2B Information

If you use our corporate transportation services or B2B portal, we may collect additional business-related information, including:

• Company name
• Business address
• Corporate account information
• Authorized personal details
• Employee or passenger information
• Business email addresses
• Billing and invoicing information
• Corporate travel preferences
• Booking and transportation history
• Account administrators and authorized users

Corporate customers are responsible for ensuring that they have the appropriate authority and permissions to provide personal information to White Line on behalf of their employees, customers, or other authorized passengers.

1.6 Communications and Support Information

When you contact White Line, we may collect information contained in your communications, including:

• Emails
• Customer support requests
• Chat messages
• Phone or other communications
• Feedback
• Complaints
• Service-related inquiries
• Information you voluntarily provide to our support team

We use this information to respond to your requests, investigate issues, improve our Services, and maintain appropriate records of customer interactions.

1.7 Device and Technical Information

When you access our website or applications, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Device identifiers
• Language preferences
• Time zone
• Access dates and times
• Referring and exit pages
• Application usage information
• Diagnostic and performance information

This information helps us operate and improve our servers, troubleshoot, and enhance the overall performance and security of our Services.

• Process and manage your bookings and reservations
• Dispatch and coordinate chauffeur services
• Facilitate real-time trip tracking and navigation
• Process payments and send invoices or receipts
• Communicate with you about your bookings, account, or inquiries
• Send service-related notifications and updates
• Provide customer support and resolve disputes
• Verify your identity and maintain account security
• Comply with applicable laws and regulatory requirements
• Detect, investigate, and prevent fraud or unauthorized activity
• Improve the functionality, safety, and quality of our Services
• Conduct internal analytics, research, and service development
• Personalize your experience based on your preferences and usage history
• Manage our corporate and B2B client relationships

3.1 With Chauffeurs and Service Partners

We share relevant booking and contact information with the chauffeur assigned to your trip to facilitate pickup, navigation, and service delivery.

3.2 With Third-Party Service Providers

We engage trusted third-party vendors to assist in operating our platform, including payment processors, cloud infrastructure providers, communication platforms, mapping and navigation services, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 With Corporate Account Administrators

If your account is linked to a corporate or B2B account, the authorized administrator of that account may have access to your booking history, travel activity, and related billing information.

3.4 For Legal Compliance and Safety

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of White Line, our users, chauffeurs, or the public.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and ensure continued protection of your information.

• The right to access and receive a copy of the information we hold about you
• The right to correct or update inaccurate or incomplete information
• The right to request deletion of your personal information, subject to applicable legal requirements
• The right to withdraw consent where processing is based on your consent
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request in accordance with applicable data protection laws.

• White Line
• Email: booking@whitelineglobal.com
• Phone: +966 55 073 5956
• Address: Riyadh, Kingdom of Saudi Arabia